正澳门六合彩资料

A Blackpool hotel after charging 拢100 to a customer's聽credit card when聽they posted a bad review of their stay on .听聽The couple fell foul of聽small print in the hotel's booking document which stated聽"For every bad review left on any website, the group organiser will be charged a maximum 拢100 per review."聽

Trading standards subsequently investigated the hotel's practice聽and the hotel have since said .听

BU's Professor聽Dimitrios Buhalis is an expert in e-Tourism and the use of聽technology in聽the tourism industry. He commented on the hotel's method聽of preventing bad reviews.

"This is interesting news and, although not justified, it demonstrates that hotels are gradually starting to their online reputation seriously. Tripadvisor is doing a good job of aggregating consumer opinion and showcasing both good and bad examples in hotels restaurants and tourism attractions."聽

"Although the system is fairly good there are often issues about review integrity and motives. Frequently negative reviews are contributed by competitors or increasingly by consumers who are blackmailing hotels for upgrades or extra services. Although聽charging customers for bad reviews is clearly unjustifiable, hotels need to incorporate Trip Advisor management into their core marketing and online reputation management."

"Research at the eTourismLab at 正澳门六合彩资料 shows that hotels that follow closely their reviews, answer with honesty, and improve their service as a result of customer feedback improve their performance, online reputation and competitiveness. At the era of service cocreation, peer reviews are critical for enhancing customer experience."